Training

Help & Support Provided by Janus Systems Corporation:

For immediate help, Contact Us! – This link will bring you to a section to allow you to send us any questions or comments you may have.

Training Course Registration – This link will bring you to the front end of our available Training Courses. Click on the correct image based on the Training Course you want to take.

Documentation – This link will bring you to the front end of our documentation pages. Click on either the Fiscal Intermediary Traking Assistant Documentation image or the Early Intervention Traking Assistant Documentation image to be brought to a whole section of information in regards to the Traking Assistant appliance, system overview, a setup/integration guide, steps for how to begin training, and more.

Fiscal Intermediary Traking Assistant Training Courses – This link will bring you to our FI Traking Assistant Training Courses that we have provided for all users. Whether it be for SDA Staff, Brokers, Administrators, Supervisors, Billing Staff, Payroll Staff, or Individuals, Janus Systems Corporation has provided a training course for every user to access to better learn how to function within and utilize what the FI Traking Assistant has to offer, through the use of short video explanations, quizzes, and a survey. Simply click on the correct training course image that goes along with your role.

Early Intervention Traking Assistant Training Courses – This link will bring you to our EI Traking Assistant Training Courses that we have provided for all users. Whether it be for Staff or Administrators, Janus Systems Corporation has provided a training course for every user to access to better learn how to function within and utilize what the EI Traking Assistant has to offer, through the use of short video explanations, quizzes, and a survey. Simply click on the correct training course image that goes along with your role.

Acumen Appliances FAQ – With your username and password, you can login to the Acumen Appliances FAQ and access all FAQ questions that pertain to both the FI and EI Traking Assistants and all of the important applications within these appliances.

Live Chat – By clicking on the small blue chat circle shown at the bottom right hand corner of your web browser, this will allow you to chat with other online users, including us here at Janus Systems Corporation. This is another simple tool that can be utilized by users to quickly get in contact with Janus Systems support team. If there are no support agents available, you will be able to leave an email to contact us directly.

Acumen Appliances Forums – This link will bring you to our forum page, where we hold a number of forums for our software applications, like the FI Traking Assistant Forum and the EI Traking Assistant Forum.